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Policies & Returns

 


Thank you for choosing to shop at Oberon Design.  We hope your experience is a great one.  We love to hear from our customers so please feel free to send us messages of encouragement or concern by emailing us at: sales@oberondesign.com.

 

Guarantee

 

We want you to be very happy with your purchase from Oberon Design. We fully guarantee all our products against defective workmanship or materials. Our guarantee does not cover issues of normal wear and tear or abnormal abuse of products. Of course, we also attend immediately to Oberon order fulfillment mistakes related to an order.  

 

Leather Disclaimer: Leather is a natural material, not meant to reflect a perfect surface. You should expect to see evidence of the life of the animal! 

We do not consider any of these conditions defective: Click for photo examples!

  • Small scars or scratches in the leather.
  • Light streaks or spots where the dye color didn’t completely saturate wrinkles on the hide.
  • Slight inconsistencies of light or black areas where the image was burned into the leather.
  • Slight variations in dye lots of leather and fabric are typical. 
  • Your cover or bag may not match what you see on your computer monitor. 

 

 

Special Note: Returns on Tech Device Covers


Identifying your device is confusing but essential.  Incorrect orders will incur a 10% re-stocking fee.

We bench craft your cover just for you.  We don’t hold inventory and only make your cover when you order, in your color and image choice.  Because of this we ask that you choose carefully to avoid mistakes, especially when ordering a cover for a technical device.  If you’re unsure what model eReader or iPad you have please watch one of our handy I.D. videos.  

 

Thank you for choosing carefully!

 

 

How to Request a Return

All returns require a Return Authorization Number.

-  To discuss returning an item and receive an R/A Number, please contact us at Oberon. sales@oberondesign.com

-  You will be assigned an R/A Number and be asked to complete a Return Authorization Form so that we can process your order as quickly and efficiently as possible.

-  Please fill it out as completely as possible, including your contact information and payment information.  This helps facilitate the process.

-  Mean Aunt Marge says, “Orders returned without the R/A form filled out completely will languish indefinitely until one of us has time to contact you!”

Return Timeline:

  • You must contact us within 4 weeks of receiving your Oberon product to discuss a return.

  • When the return is authorized you must return the product with the Return Authorization Form within 2 weeks. Thank you!

 

Click Here to Download Our Return Authorization Sheet - PDF


Mailing Address:

Oberon Design
1817 Empire Industrial Ct
Santa Rosa, CA 95403


Local Phone: 707-570-3910
Toll Free Phone: 866-462-3766

 

Products:

All of our products are made by hand at Oberon Design in Santa Rosa, California, USA.

Privacy:

We will not use any of the information you give us for any other purpose than that of contacting you about your current order. It will never be given or sold to anyone else. All sensitive information is encrypted and for extra security all credit card information goes directly to our merchant services company over a secure connection.